Course Works Troubleshooting

We're here to help you! 

Please work through this page to resolve Course Works issues you might run into. In the event that these troubleshooting items do not resolve the issue, please contact our team at [email protected] and someone will be happy to assist you. 

Before you get started, here are a couple of helpful notes:

  • Laptops and desktops are recommended for full access to Course Works. 
    • Phones and tablets are not recommended, although they can sometimes be used with limitations. 
  • Always use a browser instead of the Canvas App to access Course Works. 

Troubleshooting Guide

Live Support

Chat with a live agent using the Vital Source interactive messaging app. 
 

Quick-Fix Tips

Work through these options first, then try relaunching Course Works:

  1. Clear your browser's cookies and cache.
    1. Feel free to use the Libraries' cookie cutter.
  2. Try to launch on a different browser. 
    1. Make sure you have the most up-to-date version of the browser installed.
  3. If you are using a third-party VPN (other than the U of MN VPN), try disabling it.
  4. Turn off pop-up blockers entirely or enable pop-ups on Canvas. 
  5. In your computer settings, allow cross-site tracking (especially important on Apple devices). 
  6. Ensure your time and location is set to “automatic” and NOT to “default” (see next section for instructions).
  7. Make sure that browser settings are set to enable cache and cookies.
  8. If you're trying to access a Library link on campus, make sure you're logged into the eduroam wifi network.

Check your Computer's Time Zone

In your computer system settings, ensure that your location and time zone are set to automatic. Interference can be a result of a manual time zone setting on your computer. 

Here's how to check your time zone settings:

Windows
  • For Windows 10 and above, access your Date & Time settings by right-clicking on the clock on your taskbar or by navigating to:
    • Start
    • Settings
    • Time & Language
    • Date & Time
      • Manually check the box "Set time zone automatically" if it isn't already selected.
Mac
  • Navigate to:
    • Apple Menu
    • System Settings
    • General
    • Date & Time
      • Manually check the box "set time zone automatically using your location" if it isn't already selected.


Once you’ve attempted the suggested fixes, restart your computer and relaunch Course Works.

Again, if the issue persists after trying these items, feel free to reach out to us at [email protected] for support.

Courseware Troubleshooting

Use the links below to resolve any courseware-specific issues:

 

If the issue persists after exploring these resources, please email us at [email protected].