Course Works Student and Family FAQs

Please note: Some of these FAQs may reference a Course Works tab in Canvas. This tab is not yet visible to students and will be enabled later in the summer.

Program Participation

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What does opt out mean?

Opting out—done through Canvas—means that a student declines access to some or all materials in the Course Works program before the opt-out deadline (see Important Dates page above). 

Eligible undergraduate students are enrolled in Course Works Complete automatically. They can choose to opt out of Complete, which will enroll them in Course Works Select—where they can select individual items—or opt out of Course Works entirely.

Students who are not eligible for Course Works Complete may be enrolled and have materials in Course Works Select. These include graduate and professional students, as well as non-degree undergraduates. Opting decisions within Course Works Select are made on an item-by-item basis, and students can also opt out entirely.

Opting out of Complete will result in a fee refund to your student account. Opting in or out of individual items in Select will create charges or refunds to your student account.

When am I charged for the Course Works program?

You will see the flat-rate Course Works Complete charge on your first University bill of the semester. The charge is billed then, but you have until the end of the opting period to switch to Course Works Select or opt-out of the program entirely. The flat-rate charge would then be reversed, and you will be billed for the individual items you selected. 

How do I opt out of the Course Works program?

You may opt out using the link provided in the email you will receive at the start of the term or in the Course Works tab in Canvas. It is important to note that the materials and pricing you see on your Shelf may change as items are added or or removed by faculty/instructors. It is recommended that you wait to make your opting decision until closer to the deadline.

If you opt out of Course Works Complete, you may move into Course Works Select. You may designate which materials you would like to purchase by opting out of the materials you do not wish to have access to. Within Select, you may retain access to all, some, or none of the individual materials, depending on which opting decisions you make, at an item-by-item level.

You may also choose the Global Opt Out option, which removes you from both Course Works Complete and Select. Even if you opt out of everything, certain materials are still available to you on the Shelf (like U of M Libraries ebooks and open educational resources).

I’ve opted out, what can I expect and how do I purchase textbooks?

If you opt out of Course Works Complete, you may move into Course Works Select, where you can make individual, item by item opting decisions. You may also choose the global opt-out option if you don't want to participate in Course Works.

Please make an informed decision before opting out as your access to publisher materials will immediately end (library and OER materials are always available, regardless of participation). This could include digital ebooks and publisher courseware provided in Canvas, such as McGraw-Hill Connect or Pearson MyLab. The Course Works Complete fee will be reversed in your MyU account within 48 hours after opting out.

*Any printed materials that were included in the program and picked up by the student need to be returned to the campus store by the applicable deadline (see Important Dates above). Materials need to be returned in the original condition in which they were received. If print materials are not yet in your possession (e.g., you received an email to pick up your print items but have not yet picked them up from the campus store), those items will be removed from your account and returned to the program. After all print items have been returned to the campus store (where applicable), the Course Works fee posted to your student account will be reversed.

If I opt out, will I still have access to ebooks and publisher courseware?

If you choose to opt out of the Course Works Complete program, you can select which materials you wish to purchase on a material-by-material basis through the Course Works Select program. 

For each material you choose to opt out of in the Course Works Select program, access will be removed for that material. Library and OER materials are always available, regardless of participation.

Please note: if faculty/instructors are using the homework tool within courseware, opting out of that courseware may cause you to lose the ability to submit your homework via your class’s Canvas page. You are encouraged to consult your faculty/instructor before opting out of courseware.

I opted out but changed my mind, can I re-enroll?

Yes. Prior to the opt out deadline, you can opt back into the Course Works Complete program using the link provided in the email you received when you opted out or via the "Course Works" tab on Canvas. After the opt out deadline, you can only opt in to Course Works Select and choose individual materials at a per-item price; a charge will be submitted to your Student Account.

I’m a part-time student. Do I participate in Course Works?

Yes. Part-time degree-seeking undergraduate students are opted in to Course Works Complete automatically like full-time degree-seeking undergraduates. Both have the opportunity to opt out and move into Course Works Select, or to opt out entirely.

Part-time students who are not eligible for Complete—that is, part-time students who are not degree-seeking undergraduates—will start in Select and can choose to participate in that level of the program, or choose to opt out entirely.

All of my courses use library and OER materials. Do I need to pay for Course Works?

No. If you are in this situation, you should opt out of Course Works entirely. Library and OER materials are always available, regardless of participation.

Following the opt-out deadline, Course Works staff will review all student enrollments and remove any charges for students who have only library and OER materials in their registered courses.

Can graduate and professional students participate in the Course Works Complete program?

No, Course Works Complete only includes degree-seeking undergraduate students.

Graduate and professional students may be enrolled and have materials in Course Works Select. Opting decisions within Course Works Select are made on an item-by-item basis, and students can also opt out entirely through the Course Works tab within the Canvas navigation.

I am a PSEO student. Do I participate in Course Works?

Yes. PSEO students are automatically enrolled in Course Works Select. You will not be responsible for the cost of your materials, those are paid by the PSEO program.

I am a College in the Schools student. Do I participate in Course Works?

No. CIS students should contact their faculty/instructor for information about how to access their course materials.

Accessing and Using Materials

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What academic materials are covered by this program?

Course Works Complete includes course materials required by the instructor teaching the course. This can include library materials, open educational resources, journal articles, textbooks, and courseware. Optional course materials are not included.

As a general rule of thumb, materials with ISBNs are included in Course Works (some exceptions apply).

Required course materials (whether digital or printed) include:

  • Books
  • Course packets from Printing Services and Libraries
  • Library materials like e-books, journal articles, and streaming media
  • Homework access

     

The followings items are not included at this time and will need to be purchased separately:

  • Course supplies: lab coats, art supplies, calculators, goggles, etc.
  • Art and science kits: architecture, design, electronics, horticulture, etc.
  • Items with access or availability issues
  • Many software applications
  • Optional materials

 

How do students access digital course materials?

To access digital content/textbooks for any given course, students simply log in to Canvas and click the Course Works tab located on the left hand navigation bar.

Students can click “Read Now” to launch the e-reader and begin studying!

If you experience any issues viewing or launching your textbooks, please reach out to [email protected] for assistance or contact RedShelf at https://solve.redshelf.com.

How do I access my course materials if I opt out of the program? Can I still purchase them from the campus store?

All students will receive access to digital course materials until the opt-out deadline, and will retain access to library and OER materials regardless of participation. Those who wish to opt-out of Course Works Complete can choose which materials they want to pay for and use on a course-by-course and material-by-material basis through Course Works Select. Regardless of whether or not you are opted in to the program, most materials are digital and accessible through the Course Works tab on the left hand navigation bar in Canvas.

If you choose to opt out of Course Works entirely, you will be responsible for acquiring course materials on your own.

Will all textbooks be provided in a digital format under this program?

No. Traditional print textbooks will be supplied when a digital option is not available, a specific request is made by a faculty member or instructor, or a student requires print due to a disability accommodation. In some cases the campus store may have a print upgrade available at a discount for students who stay opted in to the digital program; but there is an additional cost and is subject to availability on a title by title basis. Eligible lab manuals and other course materials that are traditionally printed may remain in print as part of the program. If you have questions about accessibility and using digital content or need accommodation, please contact your campus Disability Resource Center for assistance (see navigation for links to campus-specific resources).

What do I do if the Course Works tab in Canvas is blank?

Please email [email protected] for assistance.

What do I do if a course material is on my syllabus but it isn’t showing up on the Course Works tab in Canvas? Do I need to buy that material separately?

All required textbooks, coursepacks, and homework access are included in the program. If you are an undergraduate student who is in Course Works Complete, you should not have to purchase those materials separately. 

If there are required materials listed in your syllabus that you don’t see on your Course Works Shelf in Canvas, please let us know and we’ll work to get them added ASAP (once verified). Email a screenshot or copy of your syllabus showing the materials to [email protected]. This will help ensure that all required materials for eligible students get included in the cost of the program.

What do I do if I need academic accommodation due to a disability?

Students with questions about accessibility, using digital content, or accommodations should contact their campus Disability Resource Center for assistance (see navigation for links to campus-specific resources).

How can I access lab manuals and coursepacks?

Lab manuals and coursepacks will be distributed to participating students through the campus store during the start of the semester. Students will receive an email when their materials are ready to be picked up or this information can be found on their Course Works tab in Canvas.

Students who have opted out of the Course Works program and need to obtain a lab manual or coursepack may place an order at their campus store.

Will optional course materials be included in the program?

No. Only required materials are included as part of the Course Works program.

Optional materials suggested by your faculty or instructor may be ordered from the campus store.

Students who need assistance acquiring optional course materials may contact [email protected].

Will this program allow me to retain access to my course materials after a course ends?

Digital access varies by publisher and title. Typically 50% or more of ebooks at the university have between 5-year and perpetual access. 6-month ebook access is also common among publishers. Access to our Libraries ebooks should be available throughout the student’s academic career. When publisher courseware is assigned (e.g., Connect, MyLab, WileyPlus, MindTap), access is typically limited to the length of the class.

Are there situations where I would be required to return my printed textbooks?

Students who are participating in Course Works Complete and who drop a course for which they have already picked up printed materials are required to return those materials no later than the opt-out deadline (see Important Dates page).

Students who opt-out of Course Works Complete entirely, but have already picked up printed materials, are required to return those materials no later than the opt-out deadline (see Important Dates page).

Non-returned print materials will be charged to your student account at the publisher’s listed new book price.

Please email [email protected] if you have any questions about returning printed materials.

Can I have physical books shipped to me?

To request your physical materials to be shipped, please fill out this Course Works Shipping Form.
 
Please note that a fixed shipping and handling rate of $15 will be applied to all orders. This fee will be charged to your Student Account bill.  

Are any scholarships or forms of financial aid eligible to cover Course Works costs?

Merit-based scholarships vary and may cover Course Works costs depending on the scholarship itself. 
 
The only Promise program that is eligible to cover Course Works costs is U Promise, as part of the overall agreement to allow financial aid to pay charges on accounts. No other Promise programs (North Star, Native American Promise, Promise Plus, North Star Plus) would cover these charges as they are not required fees. Students will need to sign the e-business agreement to enable U Promise to be eligible to cover Course Works charges.

Course Works costs may be paid by your financial aid if you have funds leftover after your tuition & fees have been covered.

Can I download ebooks? Or use without internet access?

The e-reader is fully device agnostic, scalable, and allows simultaneous usage across multiple devices. Further, content downloaded to the ereader app can be accessed in offline situations if it was downloaded prior to loss of internet connection. As for saving as a file, copyright laws can restrict licensed content from taking form as redistributable files. Allowing content to only be downloaded within the ereader puts the onus on the provider to protect copyright and relieves the University of associated risks.

How do I know if I have physical materials to pick up?

You will receive an email at your umn.edu address when you have physical materials ready for pick up.

Physical books and their status are also located in Canvas. Log into Canvas and click on the Course Works tab on the left-hand navigation. If physical materials are listed, they will display a running person symbol if they are ready for pick up; a pause symbol or hourglass if they aren't ready; and a checkmark if they have been picked up.

Course Enrollment

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If I add/drop a course, how do I get access to my materials?

When adding a course, the course materials will become available on Canvas if you are participating in Course Works Complete. Course enrollment changes can take up to 48 hours to be processed, though most times materials will appear within a matter of hours. If printed materials are required for your new course, you will receive an email from the campus store at your umn.edu address when it's time to pick up any required materials.

When dropping a course, any digital course materials access will be removed in tandem with your enrollment drop (except library and OER materials which are always available, regardless of participation). If you drop and have printed course materials that were provided to you by the Course Works program, you must return those print materials to the campus store no later than the opt-out deadline. Non-returned print materials will be charged to your student account at the publisher’s listed new book price.

Course Work Complete students who add classes will not incur additional charges as new required materials are added to the program; they have paid one price regardless of the number of courses or number of materials.
 
Course Works Select students should check their Course Works Shelf in Canvas to see how their materials, choices, access and billing are impacted when adding classes.

Will I have access to the program course materials if I’m waitlisted for a course?

Waitlisted classes will still appear in the Course Works tab.

Under this program, do undergraduates need to pay for course materials for graduate courses?

Generally, no.  As long as the materials are already available and delivered through Course Works, then it doesn't matter that it's a graduate-level class.

If you are a degree-seeking undergraduate in Course Works Complete, and the materials show up on your Shelf, then the materials are included in the flat-rate price.