Course Works Browser and Device Troubleshooting Guide

Laptops and desktops are recommended for accessing Course Works. Phones and tablets are not recommended, although they can sometimes be used with limitations. 

Always use a browser instead of the Canvas App to access your Course Works Shelf. 

Troubleshooting tips:

1. Try one of these options first, then try relaunching:
   1. Clear your browser's cookies and cache
   2. Open a different browser altogether
   3. Open an incognito / private window in your browser
2. Make sure you have the most up-to-date version of the browser installed.
3. If you are using a third-party VPN (other than the U of MN VPN), disable the VPN.
4. Ensure that pop-up blockers are disabled within the browser.
5. In settings, allow cross-site tracking (especially important on Apple devices).
6. Make sure that browser settings are set to enable cache and cookies.
7. If you're trying to access a Library link on campus, make sure you're logged into the eduroam wifi network.

Log out and back into Canvas after any of these steps to see if the issues is resolved.

Check your Computer's Time Zone

In the computer system settings, ensure that the location and time zone is set to automatic. If you have manually set your computer's time zone, this can interfere with your ability to access the Shelf. 

• Windows
  • For Windows 10 and above, access your Date & Time settings by right-clicking on the clock on your taskbar or by navigating to:
    • Start
    • Settings
    • Time & Language
    • Date & Time
      • Manually check the box "Set time zone automatically" if it isn't already selected.
• Mac
  • Navigate to:
    • Apple Menu
    • System Settings
    • General
    • Date & Time
      • Manually check the box "set time zone automatically using your location" if it isn't already selected.

Once you’ve attempted the suggested fixes, restart your computer and relaunch the Course Works Shelf.