Course Works Troubleshooting

We're here to help you! 

Please work through this page to resolve Course Works issues you might run into. In the event that these troubleshooting items do not resolve the issue, please contact our team at [email protected] and someone will be happy to assist you. 

Before you get started, here are a couple of helpful notes:

  • Laptops and desktops are recommended for full access to Course Works. 
    • Phones and tablets are not recommended, although they can sometimes be used with limitations. 
  • Always use a browser instead of the Canvas App to access Course Works. 

Troubleshooting Guide

Live Support

Chat with an agent using the VitalSource interactive messaging app. 
 

Quick-Fix Tips

Work through these options first, then try relaunching Course Works:

  1. Try to launch Course Works using a different browser (e.g. Chrome, Firefox, Safari, etc.). 
    1. Make sure you have the most up-to-date version of the browser installed.
  2. Clear your browser's cookies and cache.
    1. Feel free to use the Libraries' cookie cutter.
    2. For a more in-depth guide, see Cache and Cookie Clearing.
  3. If you are using a third-party VPN (other than the U of MN VPN), try disabling it.
  4. Turn off pop-up blockers entirely or enable pop-ups on Canvas. 
  5. In your computer settings, allow cross-site tracking (especially important on Apple devices). 
  6. Make sure that browser settings are set to enable cache and cookies.
  7. If you're trying to access a Library link on campus, make sure you're logged into the eduroam wifi network.

Courseware Troubleshooting

Use the links below to resolve any courseware-specific issues:

 

If the issue persists after exploring these resources, please email us at [email protected].